Now more than ever, users demand immediate results from technology, particularly when dealing with a 24 x 7 global workforce. Waiting for the help desk to address account lock-outs or password resets ties-up valuable staff with menial tasks and makes users unproductive.
Ensure users stay productive wherever they are by empowering users to self-service:
30%-60% of help desk calls address password resets. Many more involve account lock-outs, profile updates and device enrollments for multi-factor authentication programs. Self-service tools help preserve help desk staff for higher-value tasks.
With help desk call costs estimated between $10-$50 for each ticket, it’s no surprise that reducing call volume can have significant bottom-line returns for any organization.
Burying help desk staff with requests from frustrated users can be a thing of the past when your organization implements self-service tools to keep users productive.
Because it is easy for users to self-register and enroll their devices, you will see quicker adoption of multi-factor authentication.
Organizations can reduce help desk calls by 50% simply by introducing user self-service tools.